Think about the path a user takes to explore your product or website. How to make user journey maps in five steps, using FigJam’s user journey map template.Benefits of user journey mapping to refine UX design and reach business goals.What is a user journey map, and how it captures user flows and customer touchpoints.With a user journey map, you can pinpoint where the customer experience is going wrong, and how to enable more successful checkouts. ![]() ![]() Shoppers fill their carts with products, but they abandon their carts before checkout. Imagine you just launched a new ecommerce platform. A user journey map helps you uncover pain points, explore the touchpoints from their perspective, and learn how to improve your product. No matter what you’re working on, the key to customer satisfaction and business growth is understanding your users.
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